Privacy Notice
True Self Systems
Introduction
Your privacy is very important to me and you can be confident that your personal information will be kept safe and secure and will only be used for the purpose it was given to me. I adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. This privacy notice tells you what I will do with your personal information from initial point of contact through to after your therapy has ended, including:
- Why I am able to process your information and what purpose I am processing it for
- Whether you have to provide it to me
- How long I store it for
- Whether there are other recipients of your personal information
- Whether I intend to transfer it to another country
- Whether I do automated decision-making or profiling
- Your data protection rights
I am happy to chat through any questions you might have about my data protection policy and you can contact me via trueselfsystems@pm.me.
‘Data controller’ is the term used to describe the person/ organisation that collects and stores and has responsibility for people’s personal data. In this instance, the data controller is me. I am registered with the Information Commissioner’s Office [ZB576723 ]. My postal address is: Unit 210, First Floor, Warwick Works, Downs Road, Lower Clapton, London E5 8QJ.
My lawful basis for holding and using your personal information
The GDPR states that I must have a lawful basis for processing your personal data. There are different lawful bases depending on the stage at which I am processing your data. I have explained these below:
If you have had therapy with me and it has now ended, I will use legitimate interest as my lawful basis for holding and using your personal information.
If you are currently having therapy or if you are in contact with me to consider therapy, I will process your personal data where it is necessary for the performance of our contract.
The GDPR also makes sure that I look after any sensitive personal information that you may disclose to me appropriately. This type of information is called ‘special category personal information’. The lawful basis for me processing any special categories of personal information is that it is for provision of services (in this case, somatic and systemic therapies) and necessary for a contract with a professional service provider (in this case, a contract between me and you).
How I Use Your Information
Initial contact.
When you contact me with an enquiry about my services I will collect information to help me satisfy your enquiry. This will include:
- Name
- Pronouns
- Phone number (optional)
- Summary of why you are getting in touch (optional)
If you email me or complete a contact from on my website, this information goes into an Protonmail encrypted email acount. If you decide not to proceed I will ensure all your personal data is deleted within 1 year. If you would like me to delete this information sooner, just let me know.
Exemption:
- Blocked telephone numbers or spammed email addresses, where the content of messages is misaligned with the services offered here.
While you are accessing services
Once you book an initial assessment session, the necessity for information increases to include the following:
- Emergency contact details
- Request for relevant health information such as: allergies, injuries, diagnosis, medications
- History intake form (optional)
Rest assured that everything you discuss with me is confidential. That confidentiality will only be broken where required to by law. I will always try to speak to you about this first, unless there are safeguarding issues that prevent this.
I will keep a record of your personal details to help your sessions run smoothly. These details are kept securely on Cliniko practice management software for clinics and allied health practitioners and are not shared with any third party. I will keep brief written “aide-mémoire” style notes of each session and a history intake form if you return one. These are all kept on Cliniko.
For security reasons I do not retain text messages for more than 3 months. If there is relevant information contained in a text message I will copy it onto your Cliniko record. Likewise, any email correspondence will be deleted after 1 year if it is not important. If necessary I will transfer important emails onto your Cliniko record.
After your sessions have ended.
Once your sessions have ended, initially there is the option for your record to be archived in Cliniko, this means it can be reactivated if you return for more work. Your archived records will be kept for up to 3 years from the end of our contact with each other and are then securely deleted. If you want me to delete your information sooner than this, or you have any questions regarding the exemptions in this privacy policy, please tell me.
Exemptions:
- Data retained that relates to non payment of fees.
- Data relating to a complaint process (or probably one), where communications between client and practitioner are required to be shared with a relevant membership body.
- Anonymised tracking data that facilitates maintenance of good practice. E.g. numeric outcomes of goal tracking forms and other related measures.
Third Party Recipients of Personal Data
I sometimes contract a supplier to carry out specific tasks. I take care to choose third parties with robust privacy standards. Current third party contractors are as follows (privacy and legal statement linked to where appropriate):
- DK Green Counselling: annonymised reports of session content for the purposes of supervision.
- Protonmail: email provider using end to end encryption.
- Stripe: payment processeor.
- Eventbrite: where used for workshop bookings.
- Mailchimp: for the purposes of the True Self Systems general mailing list.
- Apple: iphone full name and telephone number contact list.
For third party website information, read on below.
Your Rights
I try to be as open as I can be in terms of giving people access to their personal information. You have a right to ask me to delete your personal information, to limit how I use your personal information, or to stop processing your personal information. You also have a right to ask for a copy of any information that I hold about you and to object to the use of your personal data in some circumstances. You can read more about your rights at ico.org.uk/your-data-matters. If I do hold information about you I will:
- give you a description of it and where it came from
- tell you why I am holding its, tell you how long I will store your data and how I made this decision
- tell you who it could be disclosed to
- let you have a copy of the information in an intelligible form.
You can also ask me at any time to correct any mistakes there may be in the personal information I hold about you. To make a request for any personal information I may hold about you, please put the request in writing addressing it to trueselfsystems@pm.me. If you have any complaint about how I handle your personal data please do not hesitate to get in touch with me by writing or emailing to the contact details given above. I would welcome any suggestions for improving my data protection procedures.
If you want to make a formal complaint about the way I have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to ico.org.uk/make-a-complaint.
Data Security
I take the security of the data I hold about you very seriously and as such I take every effort to make sure it is kept secure. I do this as follows:
- Prioritising privacy standards when choosing contractors.
- Enabling 2 factor authentification.
- Using strong passwords.
- Up till the end of 2023, all paper records are kept in a locked safe (from 2024 onwards all records will be kept digitally on Cliniko).
Visitors to my Website
I use the platforms named below to build and maintain my website. When someone visits my website, I allow some of these services to collect standard internet log information and details of visitor behaviour patterns. I do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone.
I do not make any attempt to find out the identities of those visiting my website. I use legitimate interests as my lawful basis for holding and using your personal information in this way when you visit my website. Like most websites we use cookies to help the site work more efficiently – find out about our use of cookies [insert link]. No user-specific data is collected by me or any third party. If you fill in a form on my website, that data will be temporarily stored on the web host before being sent to me.
Frequently Asked Questions
How long are sessions?
- Most sessions that I offer are 1 hour long, this is adequate for most of the work that I offer.
- I stucture my day so that you receive a full hour (i.e. rather than a 'therapeutic hour' of 40 - 45 mins, as is common in talking therapies)
- I offer 1.5 hour slots too, due to the structure of my working day they are less frequently available.
How many sessions do I need to have?
Regular Session Commitment
In my regular booking slots (i.e. weekly or fortnightly) I mostly work with people longer term (i.e. 6 months to several years). This has the benefit of building a strong relational container, through which we can safely access deeper material.
Ad Hoc Session Bookings
I also see people ad hoc (i.e. sessions booked as and when you need them). An ad hoc booking pattern can work well in combination with attending my groups and workshops (where appropriate to your needs). It can also work well for freelancers or people unable to commit to a regular booking, or people wanting to do a short piece of work.
How do I know which approach to choose?
Sometimes the answer is straightforward. You may already have experience of different therapeutic or healing approaches and have a clear sense of what you would like to explore next.
At other times, information shared during the intake process may indicate that a particular approach is likely to be especially relevant to your enquiry.
Sometimes neither of us knows immediately where to begin. In these situations, an Orientation Session can be a useful place to explore your goals, discuss the options available, and develop a plan for working together.
Whatever the starting point, decisions about how we work are made collaboratively. I bring my training, experience, and professional judgement; you bring your own knowledge of yourself, your needs, preferences, and hopes for the work. Together, we identify an approach that feels appropriate for your enquiry.
What Happens in a Session?
Mixed Modality Sessions
Some people arrive knowing exactly which approach they would like to explore. Others are unsure where to begin.
Where appropriate, sessions may combine elements from different approaches. Together, we decide what feels most relevant and supportive for your goals, preferences, and circumstances.
Family Constellations
We begin by exploring the theme you would like to work with. We then use visualisation (floor markers or figures) to create a constellation that can reveal hidden dynamics, relationships, and new perspectives. No prior experience is needed.
Transforming Touch® & Intentional Touch
We begin by discussing your goals and identifying what you would like support with.
Transforming Touch® involves lying fully clothed on a massage table while I use a structured pattern of gentle touch to support nervous system regulation and integration. Intentional Touch follows the same process without physical contact, guided through voice and attention.
You are welcome to talk throughout the process, remain quiet, or move between the two.
EMDR
EMDR combines conversation with bilateral stimulation, usually through eye movements or tapping. Before beginning processing, we establish resources to support the work safely.
The aim is to help difficult experiences become less overwhelming and more integrated over time.
Trauma-Sensitive Breathwork
We begin by exploring your themes through conversation, body awareness, and breath. Sessions are gentle, relational, and responsive to your nervous system.
I do not use intensive breathing techniques, loud music, or long cathartic breathwork processes.
Wheel of Consent
The Wheel of Consent can be explored through discussion and awareness practices that deepen understanding of boundaries, choice, giving, receiving, and consent.
Partnered touch practices are generally offered in groups, workshops, or relationship work rather than individual sessions.
Soul Energy Optimisation
For practitioners, creatives, and purpose-led professionals. Sessions combine practical guidance with transformational enquiry, helping you develop your work, clarify your direction, and work through personal or systemic blocks that may be affecting your professional life.
Orientation Session
The Orientation Session contains:
- Space to talk about your reasons for seeking sessions.
- Space for you to ask questions about the approaches offered.
- Space for me to make further enquiries, to better assess if I am the right practitioner for your needs.
- An introductory experience of somatic or systemic process work, tailored to your enquiry.
Informed Consent and Scope of Practice
When booking a session, you confirm that you have read and understood the following:
Personal Responsibility
Every effort has been made to provide a supportive and appropriately held environment. However, you remain responsible for your own wellbeing and participation, and you choose to engage in this work voluntarily and at your own discretion.
Suitability of the Work
In an orientation session we will discuss whether the work that I offer is a good fit for your needs.
You are responsible for determining whether this work is appropriate for your circumstances. Where relevant, you may wish to consult with healthcare or support professionals involved in your care regarding the suitability of this work.
Any such consultation remains your choice and should only be undertaken where you feel it is safe, appropriate, and in your best interests.
Professional Status and Scope of Practice
The work offered is therapeutic in nature and is intended to support wellbeing, self-understanding, personal growth, emotional processing, and healing. Many clients may experience this work as therapy and may refer to me as their therapist.
However, unless explicitly stated otherwise, I do not provide medical, psychiatric, psychological, or healthcare services, and participation in this work does not establish a relationship with a licensed healthcare provider.
The approaches I offer draw from professional practitioner trainings, ongoing supervision, and many years of experience working with clients.
Nature of the Approaches Offered
The modalities offered are not medical treatments and are not intended to diagnose, treat, cure, or prevent any physical or mental health condition.
You understand that approaches vary in the extent to which they have been researched and evaluated. Some of the approaches offered may not have an established scientific or medical evidence base and should be considered complementary approaches to wellbeing, personal growth, self-exploration, and healing.
For Clients in the United States
The term "therapy" is used on this website descriptively, reflecting the therapeutic nature of the work and common usage of the term within the United Kingdom, where "therapy" may refer to a broad range of approaches that support wellbeing, personal growth, self-exploration, and healing.
Use of the term "therapy" on this website should not be taken to imply licensure as a psychotherapist, psychologist, counsellor, healthcare professional, or mental health provider in jurisdictions where such titles or professions are regulated.
How Is My Practice Supported and Accountable?
I believe that good practice involves ongoing reflection, supervision, learning, and accountability. The structures that support my work include:
Professional Supervision
I attend regular one-to-one supervision with DK Green Psychotherapy. I also participate in supervision calls with Stephen J. Terrell and Ellen Keating relating to the Transforming Touch® area of my practice.
Peer Support and Accountability
I am part of a closed practitioner peer supervision and support circle called Plurilium. The group consists of five practitioners who meet regularly to discuss professional practice and ethical considerations.
Themes that frequently arise in our discussions include consent, ethics, nervous system awareness, community accountability, diversity, equity and inclusion (DEI), and GSRD and LGBTQIA+ affirming practice.
Confidentiality Within Supervision
Supervision is an important part of maintaining safe and effective practice. When discussing client work, care is taken to protect confidentiality and avoid sharing information that could identify you.
In the unlikely event that a supervisor were to recognise a client from the information provided, that discussion would be brought to a close and the case would be taken to an alternative supervisor.
Professional Membership and Insurance
I hold public liability insurance through BGI UK.
I am an Accredited Senior Member of the ACCPH, which maintains a professional code of ethics and a complaints process.
Training and Experience
You can view a full account of my training, qualifications, and professional experience on the Training and Experience page. I believe it is important that clients are able to make informed decisions about who they choose to work with.

Your data and privacy
- Information Comissioner's Office: registration number ZB576723
- Privacy Statement Page Link
Accessibility and Access Needs
Physical Access
The Somatic Therapy Studio, where I offer one-to-one sessions, is accessed via one flight of stairs and is not currently wheelchair accessible.
Groupwork takes place at a variety of venues. Accessibility varies by location, so please enquire if you would like information about a particular event.
Access Needs
I have experience offering somatic and systemic work, both online and in person, with clients across a range of neurodivergence, disabilities, and long-term health conditions.
My practice is informed by social models of disability and by the understanding that access needs are individual. Where possible, I work collaboratively with clients to identify adjustments that support their participation.
If you have access needs, please let me know in your intake form and we can discuss what may be possible.
Areas of Experience
Areas of experience within my practice include:
-
Autism and ADHD (approximately 60% of clients in my practice have either received a neurodivergence diagnosis or are exploring whether one may apply to them)
-
Sensory processing differences
-
Wheelchair users (online sessions)
-
Chronic illness and long-term health conditions, including MS, CFS/ME, post-viral fatigue, IBS, PoTS, EDS, arthritis, and related conditions
If you would like to discuss a specific access requirement before booking, please feel welcome to get in touch.
Cancellations
Cancellations
- I require 48 hours notice to cancel or reschedule your session.
- After that time: your fee will be retained in full and reschedules are discretionary.
- No shows: your fee will be retained in full with no option to reschedule.
- In the rare instance that I need to cancel your session: your fee will be returned in full or your session rescheduled (as you prefer).
- In the event of a cancellation, I accept no liability for additional costs incurred (consider travel insurance for in-person sessions).
Mailing Lists
I respect your data and don't automatically add you to mailing lists, here they are if you want to opt in:
- Main mailing list for True Self Systems (infrequent, roughly 3 - 6 emails annually).
- Mailing list for Family Constellations Workshops (shared with both Rose C Jiggens & Abi Berger: more frequent, roughly x1 per month during term time).
- Practice full mailing list: to hear when session spaces become availble (when I am fully booked). Signup available via an Orientation Session or completing the Individual Session Enquiry Form.
Key Information & Content:
- Individual Sessions
- Location - Hackney Downs
- Articles (True Self Journal)
- Senior Member ACCPH
- Pink Therapy Directory